My Excellent Applecare Experience - UK

I originally typed this in iMacGuru.. But seem it is also good if I post it here... My good experience about Applecare UK!

近來非常忙, 亦非常黑, 係我去 Paris Apple Expo 果時, 架 iBook 個 HDD 可能係舟車勞頓之後放棄左我 (架 XDA IIs 亦大病一場, 提外話..), 好在去 Paris 之前 Backup 左野..

返黎之後有 d 怕去 Applecare 整, 因為 10 月中就會搬, 怕 Applecare 唔生性將架 iBook 送去舊地址就 PK, 想自已換, 不過上網 Check 過 iBook 換 HDD, 嘩, 分屍咁, 見重有一個月左右 Applecare 就打去問下可唔可以有個快 d 既 Turnover...

個 Indian 既 CS 非常 Helpful, 問左成個鐘野之後 (都係 Reset PRAM, Verify Disk 呢 d Procedure), 就話要 Inhouse Repair, 10 個 Working Days 左右, 我問係咪最多係 10 個工作天, 佢話好多時都唔駛, 快既 5 個就 OK! 好! 信佢, Order 左個 UPS Recover Pack... 呢個係今個星期一...

星期二, UPS 個吉盒到, 入面 Instruction 好清楚, 打返去 UPS 叫佢第 2 日黎收...
星期三, UPS Collection, 其實只係去返英國一個 Repair Centre, 100 Miles 左右
星期四, Apple Support 個 Status 話 In Repair...
星期五, 完全係冇 Expect 過, 有個 DHL Delivery, (我一直 R 晒頭有咩 DHL Delivery, 因為去係 UPS), 原來係我架 iBook!! 入面有張紙話 Replace 左咩..

只係我個 HDD 有問題 (死左, 有好可怕既 Click Click Click 既聲)... 但係個 Note:
678-0387 Combo
632-0175 Flex

又 R 晒頭點解會換左隻 Combo Drive (之前係 Sony, 而家係 Toshiba, 快左小小), Flex 就好似係 HDD 個 Mount 同 Cable, 有冇知情人仕可以話比我知係咩黎... Anyway, 隻 HDD 都換左, 本來係 Seagate, 宜家都係 Toshiba.. 重新 Install Tiger, 一切正常, 靜左好多好多 (Both Combo Drive & HDD)

我只係覺得 Applecare 真係好值得... 我架 iBook G3 800, 3 年前買, 今年 11 月到期, 真係好在! Thank you Applecare!

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